Shipping policy

Birdcomb Shipping Policy

At Birdcomb, we are committed to delivering high-quality Galvanised Steel Eaves Filler Comb products, efficiently and securely. Please read our shipping policy below for details on delivery times, costs, and international shipping options.

UK Shipping

  • Standard Delivery: Orders are processed within 1-2 business days and typically delivered within 3-5 business days.

  • Larger Commercial Orders: We would advise to use the 'Request A Quote' section of our website to receive accurate shipping information on large orders. 

  • Delivery Costs: Shipping fees are calculated at checkout based on weight and destination.

  • Courier Services: We use trusted couriers to ensure your order arrives safely.

International Shipping

  • We ship worldwide, including Australia, Europe, and North America.

  • International shipping costs and delivery times vary by destination. We would advise to use the 'Request A Quote' section of our website to receive accurate shipping costs for international orders. 

  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Order Processing & Tracking

  • Once your order has been dispatched, you will receive a confirmation email with tracking details.

  • Please allow additional time for processing during peak periods.

Lost or Delayed Shipments

  • If your order is delayed beyond the estimated delivery time, please contact our support team at hello@birdcomb.com

  • Birdcomb is not responsible for delays caused by courier services, customs processing, or unforeseen circumstances.

Damaged or Incorrect Orders

  • If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with photos of the issue.

  • We will arrange a replacement or refund where applicable.

Changes & Cancellations

  • Orders can only be modified or cancelled within 24 hours of purchase. After this period, the order will be processed and shipped.

For any shipping-related enquiries, feel free to reach out to us at hello@birdcomb.com. We appreciate your support and look forward to serving you!