Shipping Policy

Order Processing & Fulfilment

• All Birdcomb products are custom laser-cut to order. Please allow for manufacturing time before dispatch. If you need an order by a certain time please contact our team. All orders aim to be processed and delivered within a week.
• Orders will only be processed on business days (Monday–Friday, excluding public holidays).
• Once your order has been shipped, you will receive tracking details via email.

Shipping Times & Costs

• Shipping costs are calculated at checkout based on your location and order weight.
• Estimated delivery times will vary depending on the destination and shipping method chosen.
• Birdcomb is not responsible for shipping delays caused by couriers, customs, or force majeure events.

International Shipping

• We ship globally. However, customers are responsible for any applicable customs duties, import taxes, or fees imposed by their country.
• We recommend checking with local authorities regarding import regulations before placing an order.

Address Accuracy & Delivery Issues

• It is the customer’s responsibility to provide accurate shipping details. Birdcomb is not liable for lost or delayed orders due to incorrect addresses.
• If a package is returned to us due to an incorrect or undeliverable address, reshipping costs will be the responsibility of the customer.

Returns & Refunds Policy

No Returns or Exchanges

• Due to the custom nature of our products, we do not accept returns or exchanges unless the item is faulty or damaged upon arrival.

Faulty or Damaged Goods

• If you receive a defective or damaged item, you must notify us within 7 days of delivery by contacting hello@birdcomb.com. Please provide a detailed description and photographic evidence of the issue.
• Customers are responsible for returning the faulty or damaged product at their own expense. We do not cover return shipping costs.
• Upon receipt and inspection of the returned item, Birdcomb reserves the right to either:

Refunds (If Applicable)

• Refunds will be issued to the original payment method only.
• Shipping costs are non-refundable.
• Birdcomb reserves the right to decline refunds for returned items that do not meet our return conditions.

Additional Terms

• Changes to This Policy: Birdcomb reserves the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
• Governing Law: This policy is governed by the laws of the United Kingdom.
• Contact Us: If you have any questions, please contact us at hello@birdcomb.com.

By purchasing from Birdcomb, you acknowledge that you have read, understood, and agreed to this Shipping & Returns Policy.